Orders

Return policy

Effective and last updated: August 17, 2026

Start a return

1. Open the form at asius.ai/support and choose Return or refund.
2. Include the order number and the email address used for the purchase.
3. Wait for our return address and authorization before shipping.
4. Pack the device and included accessories securely and hand the return to the carrier within 30 calendar days after delivery.

The return request must reach us within 30 calendar days after the carrier records the order as delivered.

What is eligible

The voluntary 30-day return period applies to Asius hardware purchased directly from Asius, unless the product page clearly marks an item as final sale. Purchases from another seller must be returned to that seller. Services already fully performed, downloadable software, repairs, and separately sold consumable parts may be excluded from the voluntary period where stated before purchase and permitted by law.

Condition of returned hardware

You may install and test the device as reasonably necessary to evaluate it. Return the device, harness, cables, mounts, and other included items. Original packaging is helpful but not required. You are responsible for damage caused by poor return packaging or handling beyond what is reasonably necessary to test the product. We may reduce a refund by the documented loss in value caused by missing parts or avoidable damage, where allowed by law.

Before shipping, remove the device from your vehicle, revoke access you no longer need, and delete personal data you do not want left on the device.

Shipping costs

You are responsible for return shipping unless the product arrived defective, damaged, or incorrect, or applicable law requires us to pay. Use a tracked and adequately insured service; we cannot refund a package we do not receive. Original expedited shipping, import duties, taxes, and customs charges are not refundable except where required by law. For a statutory EEA withdrawal, we reimburse the least expensive standard outbound delivery option we offered.

Refund timing

After receiving and inspecting the return, we normally issue the refund to the original payment method within five business days. Your bank or payment provider may take additional time to post it. We may withhold reimbursement until the goods arrive or you provide evidence that they were sent, as permitted by law.

Damaged, defective, or incorrect orders

Contact support promptly and include photos of the product and packaging when practical. Do not ship a swollen, leaking, burned, or otherwise unsafe battery device without instructions from us. We will arrange an appropriate repair, replacement, return, or refund where required.

Statutory rights

This voluntary 30-day policy is in addition to mandatory rights, including the EEA consumer right to withdraw from many distance purchases within 14 days and statutory remedies for goods that do not conform to the contract. Nothing here limits those rights. If a rule in this policy conflicts with mandatory law, the mandatory rule applies.

Contact

Use asius.ai/support or email support@asius.ai.